Cancellation policy

Cancellation Policy

Last Updated: October 8, 2026

At House of Looney, we begin processing orders as quickly as possible. Because of this, cancellation requests are only available before an order enters the fulfillment process.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at TheHouseofLooney@gmail.com.

We will make every reasonable effort to accommodate cancellation requests received before your order has entered fulfillment. However, submitting a cancellation request does not guarantee that the order can be canceled.

Once an order has entered the fulfillment process or has been shipped, it cannot be canceled.

If an order cannot be canceled because it has already entered fulfillment or shipped, you may still be eligible for a return or refund in accordance with our Returns & Exchanges Policy.

Address Changes

If you entered an incorrect shipping address, please contact us immediately. We will make reasonable efforts to update the address before the order enters fulfillment, but we cannot guarantee that an address change will be possible.

House of Looney is not responsible for orders shipped to an incorrect address provided by the customer.

Refunds for Canceled Orders

If we approve a cancellation before the order enters fulfillment and payment has already been processed, the applicable refund will be issued to the original payment method.

Processing times for refunds are determined by the payment provider and may vary.